Join our dynamic team of accessibility experts and embark on a fulfilling journey to help those with mobility limitations live independently! As a Customer Care Specialist, you’ll be at the forefront of our mission to empower individuals and contractors across Canada and the US with high-quality accessible solutions.
Accessibility Professionals is a leading supplier of accessible showers, wheelchair lifts and other home accessibility products, and our Customer Care team provides invaluable support and guidance, assisting customers in selecting the perfect solutions for their unique needs.
If you thrive on meaningful interactions, enjoy being part of a team, and take pride in providing a product that really makes a difference in your customers’ lives, then this role may be a great fit.

DESIRED SKILLS AND EXPERTISE

• Ability to work in a fast-paced environment while prioritizing customer experience.
• Proficiency in clerical and administrative procedures.
• Familiarity with data entry in CRM systems.
• Strong problem-solving skills and resourcefulness.
• Openness to feedback and adaptability to changing circumstances.
• Excellent communication skills, both verbal and written, strong interpersonal communication with a focus on customer service, ability to clearly communicate through emails and on the telephone. Able to effectively communicate with internal staff members. Demonstrates strong emotional intelligence and active listening skills.
• Motivated – self starter with the ability to work independently and contribute to the team in a positive manner. Is motivated to improve upon weaknesses for self reward and personal job satisfaction. Values continual learning and improvement.
• Organization skills – uses time efficiently and prioritizes appropriately with strong time-management skills.
• Professional attitude and strong team player.

ABOUT US

Through caring service and quality innovative products, Accessibility Professionals has established a market-leading position in the accessible bathing solutions space. For over 15 years, our team of caring professionals have helped tens of thousands of clients make informed decisions about accessible products that empower them to live independently, at home.
Our brands, Freedom Showers and Freedom Lift Systems, are North American leaders for accessible home improvement products.
See more at accessibilitypro.com