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Customer Care Specialist at Bank of Hawaii
Kapolei, Hawaii, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

21.89

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Problem Resolution, Banking Solutions, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Verbal Communication, Written Communication, Multi-tasking, Attention To Detail, Confidentiality Management

Industry

Banking

Description
Under the close supervision of the Manager, delivers exceptional customer experience and is responsible for assisting customers with inquiries, problem resolution, and processing requests.  Is also responsible for educating customers about the different product and service solutions, as well as alternate channels of banking. This position starts on Monday, August 10, 2026, which is also the first day of training. Training lasts approximately 6–8 weeks and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. After training, employees will work 5 days per week on a schedule that may fall anytime between 7:00 a.m. and 7:00 p.m., Sunday through Saturday.
Responsibilities
Deliver exceptional customer experiences by assisting with inquiries, resolving problems, and processing requests. Educate customers on product solutions and alternative banking channels while ensuring regulatory compliance.