Puerto Rico
Customer Support
We are looking for a Customer Care Specialist. In this role you will act as the link between the customer and the organization. Its focus is to ensure that the customer interactions are processed efficiently and maintain customer relationships.

• Responds promptly and professionally to customer inquiries, complaints, and requests through various communication channels (phone, email, chat, social media, etc.) to assess customer needs and provide accurate and on time solutions while maintaining a professional and empathetic demeanor.
• Documents customer interactions and keeps accurate and up-to-date records of customer accounts, inquiries, and feedback to help identify common issues and trends and provide valuable insights to management.
• Troubleshoots technical issues and provides expert assistance with product or service usage to ensure a seamless customer experience.
• Identifies opportunities to upsell or cross-sell products or services to customers in a professional and tactful manner.
• Escalates complex or high-priority issues to higher-level support or management promptly and efficiently.
• Collaborates with cross-functional teams, such as sales, marketing, and product development, to ensure a consistent and cohesive customer experience across all touchpoints.
• Provides regular feedback to management on common customer issues or trends, as well as suggestions for process improvements, product enhancements, or other areas of potential growth or innovation.
• Meets or exceeds customer satisfaction goals and metrics, while maintaining a positive, customer-centric mindset and attitude always.