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Customer Care Specialist at Cornerstone Bank

Bismarck, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Customer Service Skills, Ability to Prioritize, Decision Making, Troubleshooting, Online Banking Assistance, Knowledge of Bank Policies, Call Transfer Skills, Financial Transactions, Teller Functions

Industry

Banking

Description

ABOUT US AT CORNERSTONE BANK, WE DO MORE THAN BANKING – WE BUILD RELATIONSHIPS, EMBRACE BOLD IDEAS, AND EMPOWER OUR PEOPLE. WE VALUE POSITIVITY, TEAMWORK, CONTINUOUS LEARNING AND THE FREEDOM TO MAKE SMART DECISIONS. WE’RE DRIVEN BY INNOVATION, HONESTY, AND A DEEP RESPECT FOR OUR CUSTOMERS’ TIME AND TRUST. WHAT YOU’LL DO Cornerstone Bank is looking for a Customer Care Specialist to join our professional team. This position can be located at any Cornerstone Bank location. This position will be responsible for answering the phone and assisting the customer with transferring funds, troubleshooting, helping with online banking, providing bank policies and procedures, and transferring calls to other people in the bank when requested. This role is crucial in ensuring our customer receive top-notch service while assisting them with their everyday banking needs over the phone. WHAT WE’RE LOOKING FOR * Excellent customer service skills * Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud * Skill in performing typical financial transactions and teller functions accurately BACKGROUND & EXPERIENCE A High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. WHY JOIN US * People-first culture with real responsibility * An innovative approach to banking * Development opportunities for continual growth * Competitive Pay and a Comprehensive Benefits Program * Incentive Compensation Plan Ready to make a difference? Apply now and bring your best to Cornerstone Bank. Pre-employment background and credit screening are required for this position. EOE, Including Disability/Vets

Responsibilities

The Customer Care Specialist will be responsible for answering the phone and assisting customers with various banking needs. This role is crucial in ensuring customers receive top-notch service over the phone.