Customer Care Specialist at Cuscal

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Fraud Detection, Alert Management, Escalations, Data Analysis, Risk Identification, Financial Crime Risks, Financial Crime Management, Card Products, Fraud Detection Tools

Industry

Financial Services

Description

Company Description Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen. At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now. We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. Job Description We are looking for a Customer Care Specialist to join our team. A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner. About the Role: Handle customer interactions via inbound and outbound calls, ensuring excellent customer service. Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed. Liaise with internal departments to assist in the mitigation of fraud Proactively analyse transactional data to identify fraud trends and risks. Qualifications About You: Essential Previous experience providing customer support. Understanding of the key current and emerging financial crime risks and impacts An understanding of or a high-level interest in the key principles of financial crime management Availability to work ~38 hours per week on a rotating 7 day roster Highly Desirable Previous experience working in a Customer Support environment Sound knowledge of card related product (credit / debit cards, proprietary cards) Experience with Card Fraud Detection tools Additional Information What’s it like to work here? As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. How do you Apply? Start here. Just click on the APPLY button. If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

Responsibilities

The role involves handling customer interactions via inbound and outbound calls while providing exceptional service, and accurately completing outputs from fraud detection systems by addressing alerts and fraud cases in a timely manner. Specialists must also liaise with internal departments to mitigate fraud and proactively analyze transactional data to identify trends and risks.