Customer Care Specialist at Enable Dental

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

18.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Active Listening, Problem Solving, CRM Software, Multitasking, Time Management, Empathy, Patience, Scheduling, Insurance Handling, Patient Support, Detail Orientation, Collaboration, Mobile Dental Care Knowledge

Industry

Hospitals and Health Care

Description

Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion. Key Responsibilities: Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing. Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams. Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency. Maintain accurate and detailed patient records in our CRM system. Collaborate closely with our clinical and operations teams to ensure smooth patient journeys. Educate patients on the benefits of mobile dental care and guide them through the process. Handle insurance inquiries and assist with payment processing. Contribute to the continuous improvement of our customer care processes and patient experience. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. 2+ years of experience in a customer service or call center role, preferably in a healthcare setting. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency in using CRM software and other office applications. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Empathy, patience, and a genuine desire to help others. Familiarity with medical/dental terminology is a plus. Ability to work 8am-5pm PST Qualifications: A high school diploma is required; a degree in marketing, communications, or a related field is preferred. Minimum of 2 years of experience in home health care, hospice, or senior living facilities within the sales sector Strong interpersonal and communication skills, with the ability to engage diverse audiences effectively. Experience with CRM software and the ability to manage multiple relationships and leads. Knowledge of dental services and the healthcare landscape is highly desirable. Must have a reliable vehicle for travel and a valid driver's license. Ability to pass background checks as required. Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive $18/hr

Responsibilities

The Customer Care Specialist will respond to patient inquiries and assist with scheduling appointments while providing compassionate support. They will also maintain patient records and collaborate with clinical teams to enhance patient experiences.