AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Customer Care Specialist I will create unforgettable client experiences by providing expert level support to our customers. This is a specialized role that leverages knowledge of a specific product to produce quality interactions, increase retention, and build vital customer relationships. This requires a keen ability to navigate both routine and complex issues that arise throughout our customer’s lifecycle enrolled in Lisa Services. We transform these challenges into distilled, presentable solutions and action plans, driving value, saving our customer’s time and money!

QUALIFICATIONS

• BA/BS degree or equivalent work experience.
• 1+ years of experience in a customer facing role.
• Experience using Salesforce or other CRM platforms.

Please refer the Job description for details