Customer Care Specialist II at Tagg-N-Go Car Wash

Saint George, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

21.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Troubleshooting, Problem Solving, Communication, Empathy, Multi-channel Support, Account Management, Reputation Management, Incident Support, Team Collaboration, Fast-paced Environment, Detail-oriented, Adaptability, Professionalism, Service Excellence

Industry

Retail

Description

Description Are you passionate about helping others and delivering standout service? Tagg-N-Go Car Wash is looking for a Tier II Customer Care Specialist to play a vital role on our Customer Care Team. In this position, you’ll support guests through phone, email, text, and chat—resolving inquiries, managing concerns, assisting with account needs, and partnering with our site teams to ensure a seamless and positive experience. This role is perfect for someone who thrives in a fast-paced environment and loves turning challenges into exceptional customer moments. Be part of a team where your impact goes far beyond daily tasks—your work helps build loyalty, boost satisfaction, and support our company’s growth. We’re a people-focused business that just happens to wash cars, and together, we make every day shine. Ready to make a difference? Let’s do this! Requirements Why You’ll Love It Here A Customer-Centric Role with Real Impact You’ll play a vital role in guest satisfaction, retention, and brand loyalty—your work directly shapes how guests feel about Tagg-N-Go. Competitive Pay: Base pay: $19–$21 per hour (DOE). Bilingual pay differential: Employees who demonstrate Spanish proficiency and use it in their role may earn an additional $1/hour. Growth Opportunities: Leadership development, career advancement paths, and ongoing learning opportunities. Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Tuition Reimbursement after 6 months. What You’ll Do Guest Support Across All Channels Deliver high-quality support across multiple platforms—fast, friendly, and accurate: Phone Support (Inbound & Outbound): Answer and place follow-up calls, resolve concerns, and document outcomes. Support Tickets: Categorize, resolve, and close tickets promptly with proper detail. Email Support: Respond with professionalism, clarity, and accuracy to service, billing, and membership inquiries. Text Messaging Support: Provide quick, helpful responses to guests through SMS. Special Projects: Assist with saving footage for incidents, supporting fleet/business accounts, and other assigned initiatives. Maintain empathy, professionalism, and service excellence in every interaction. Membership & Account Management Support passholders with billing questions, plan changes, cancellations, and account troubleshooting. Investigate account history across systems to resolve discrepancies. Proactively identify recurring account issues and recommend process improvements. Reputation Management & Reviews Monitor and respond to online guest reviews (e.g., Google). Resolve concerns quickly and professionally to protect and elevate brand reputation. Share review trends with leadership to support service improvements. Fleet, Dealership, and Business Account Support Assist business customers with wash card programs, billing concerns, and account setup. Coordinate with internal partners (Fleet Account Manager, Operations Leaders) to ensure smooth experiences. Support dealership and fleet partners with professionalism and reliability. Incident Support & Special Projects Locate, save, and document camera footage for damage claims, disputes, and escalations. Support initiatives like system migrations, new tool rollouts, training content creation, and process improvements. Partner cross-functionally with operations, support, and technology teams. Conflict Resolution & Escalations De-escalate challenging guest situations confidently and calmly. Provide feedback and recommendations to leadership to reduce risk and improve service quality. On-Site Support (Occasional) Periodically work on-site to understand operations and guest flow. Support site teams during process changes. Must be able to stand for extended periods as needed. Required Qualifications 1–3 years of customer service experience in a fast-paced environment. Multi-channel support experience (phone, email, ticketing, SMS) preferred. Strong conflict-resolution, troubleshooting, and problem-solving skills. Excellent verbal and written communication abilities. Ability to remain calm and solutions-focused under pressure. Quick learner—comfortable navigating new apps, systems, and workflows. Position Details Full-Time Preferred, Non-Exempt In-office position Occasional on-site work required Ability to lift, carry, push, or pull up to 25 pounds Close vision required Availability for occasional Saturday shifts as part of a rotating schedule Ready to Join Us? Apply today and be part of a team where your work truly matters. You’ll be supported, challenged, and given opportunities to grow—while helping guests and site teams have the best experience possible at Tagg-N-Go.

Responsibilities

The Customer Care Specialist II will provide high-quality support to guests through various channels, including phone, email, text, and chat. They will also manage account inquiries, resolve concerns, and assist with special projects to enhance customer satisfaction.