Customer Care Specialist - Maternity Leave at Haier Europe

Vimercate, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Customer Support, Problem-Solving, Collaboration, Adaptability, Initiative, Microsoft Word, Microsoft Excel, Microsoft PPT, Communication, Empathy, Record Keeping, Issue Escalation

Industry

Manufacturing

Description

Job Posting Title Customer Care Specialist - Maternity Leave The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment. What you will do At Haier Europe we want to provide the best possible experience to every customer who interacts with us. That’s why we’re hiring a care specialist. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued. In particular: Drive a seamless customer experience that creates positive sentiment for our brand Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers Collaborate with our customer-success and product teams to drive constant improvement Maintain accurate records of customer interactions and steps taken to resolve issues Manage customer conversations across our support channels (in-store, online, and via phone) Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support Proactively take steps to enhance the customer experience Share relevant customer feedback to help us improve our offerings Evaluate our customer support processes, devise improvements, measure results, and iterate Report on key customer service metrics and identify noteworthy trends What you need to succeed Must have Education: High School Diploma Professional experience: 2 years of experience in a similar role Language: Italian & English both written and spoken Soft skills Problem-solving ability, backed by good judgement Ability to collaborate across departments and teams Friendly and empathetic demeanor Technical Skills Good knowledge of Microsoft Word, Excel and PPT #LI-MV1 Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world. We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years. In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.

Responsibilities

The Customer Care Specialist will bridge the gap between customer needs and company delivery by driving a seamless customer experience, providing informative support, and collaborating with internal teams for constant improvement. Responsibilities include managing conversations across all support channels, answering inquiries, escalating complex issues, and proactively enhancing the customer experience.