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Customer Care Specialist at Metro Communications and Conxxus

Sullivan, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

18.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Payment Processing, Appointment Scheduling, Communication, Billing Support, Conflict Resolution, Liaison, Phone Etiquette

Industry

Telecommunications

Description

Position: Customer Care Specialist Location: Sullivan, IL Reports To: Call Center Manager Employment Type: Full-time Job Summary: We are seeking a dedicated Customer Service Representative to assist with inquiries related to sales and billing. This role will involve answering incoming calls and making outbound calls to schedule appointments with customers. If you’re passionate about providing excellent service and support, we’d love to hear from you! Position: (includes but are not limited to) * Answer customer phone calls and process payments * Have a working knowledge of pricing, availability and function of the services and equipment available to their customers across our service footprint. * Work with field technicians and other associates to schedule on site technician visits * Maintain a positive and friendly demeanor when engaging customers on the phone or in person. * Act as a liaison with customers to handle new service requests, service plan changes, disconnects and service questions or concerns. * Professional and effective communication with customers when on the phone, email, or in person. Basic Qualifications * Dependable, reliable, and trustworthy * Interested in learning and becoming educated on all of the products offered * High School Diploma or GED * At least 1 year of experience in customer service or a related field. Schedule * Full-time position, 40 hours per week with overtime opportunities * Shifts range from Sunday – Saturday between the hours of 8:00 AM - 7:00 PM with rotating weekend schedules Compensation & Benefits * $18.00 per hour * Bonus potential * 401(k) matching * Paid Time Off * Dental insurance * Health insurance * Life insurance * Vision insurance

Responsibilities

Handle incoming and outbound calls to process payments, schedule technician visits, and manage service requests. Act as a primary liaison for customers regarding billing, service plan changes, and general inquiries.