About the job

What You Will Do

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
Consistently meet the highest service and KPI standards of the department
Establish and maintain relationships to build a portfolio of relevant customers
Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

Previous experience in customer service within (luxury) retail or relevant customer-facing roles
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology
Good computer skills, especially MS Office
Conscientiousness when handling customer data
Flexibility, resilience, and the ability to work as part of a team
Native-level proficiency in English (written and spoken), additional languages are a plus

What We Offer

Up to 32 days of holiday, depending on the length of service, starting with 28 days
Language & e-learning courses
Staff discount
Discounted meals
Company pension scheme
Discounted membership for selected sports platforms & gyms
Free local transport
Individual support on mental health & well-being
Social Day

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: On-site

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Responsibilities