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Customer Care Specialist (Overnight) at UPMC
Pittsburgh, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Communication, Problem Solving, Administrative Support, Policy Explanation

Industry

Hospitals and Health Care

Description
Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central. Duties associated with this position include but are not limited to: Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone Assist with administrative functions as required and/or requested. Responsible for data entry, data queries, and updating data in all applicable University systems. Explain policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff and other visitors Responsible for monitoring and reporting problems regarding lobby area to appropriate staff. Other duties as assigned. A High School Diploma or GED is required for this position and a Bachelor's degree is Preferred.
Responsibilities
The Customer Care Specialist serves as the first point of contact for the public, providing assistance through various channels. Responsibilities include data entry, explaining policies, and monitoring the lobby area.