Customer Care Specialist Pharma at Azbil Telstar UK Ltd

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Spare Parts Sales, SAP, ERP Systems, MS Office, Order Processing, Technical Support, Problem-solving, Communication, Time Management, Data Maintenance, Complaint Handling, Purchasing Coordination, Teamwork

Industry

Machinery Manufacturing

Description

Company Description Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team! Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, Pakistan and Australia / New Zealand. We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries. Customer satisfaction is our key goal in our work. Job Description Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes Support the parts identification with technical teams Work with the purchasing team and factory to determine prices and delivery time Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction Monitor the status and control schedule internally and externally to meet timeline Assist in maintaining correct master data Document and leverage important customer information across departments Follow up open quotes and inquiries Follow up payment Other assignments related to spare parts department Qualifications Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role Good experience with ERP systems (SAP is preferred) and MS Office Very good English, both spoken and written. Knowledge of other languages is an advantage Excellent in Thai communication Detail-oriented and excellent problem-solving skills Strong customers orientation Strong communication skills and able to handle multiple tasks using organizational skills Proven ability to work independently on your own initiatives as well as in a team environment Good team player with ability to support colleagues Functional Area (career page): Sales Working hours: Full-time Legal Entity: Syntegon Technology (Thailand) Co., Ltd.

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Responsibilities

The Customer Care Specialist will process customer inquiries, quotes, and orders while managing spare part processes including returns and repairs. They will also collaborate with technical and purchasing teams to resolve complaints and ensure timely delivery of services.