Customer Care Specialist Retail at B&S Group

Dordrecht, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Strong Communication, Proactive Mindset, Order Processing, Client Coordination, Problem Solving, Record Keeping, Team Collaboration, Initiative, Independence, Professional Communication, Ownership

Industry

International Trade and Development

Description

Company Description This is King of Reach by B&S Join our King of Reach team, where innovation and impact come together in the dynamic world of food and beverage distribution! As part of the renowned B&S family, our mission is to make premium consumer products accessible to everyone, everywhere. We do this by enhancing the everyday life with high-quality products. At King of Reach, it’s not just about distributing products; it’s about bringing quality and flavor to the farthest corners of the world. From duty-free channels to government locations and remote retail outlets, our expertise ensures that the world’s leading food and beverage brands reach consumers across diverse global markets. Job Description Sharp on details, strong in communication, and always looking for the right solution? Then this is your kind of role. At King of Reach, we’re looking for a detail-driven and self-starting Customer Care Specialist to manage the order process for our retail clients, including well-known names like Action, Normal and Zeeman. You quickly see where things can improve and make sure they do. Sounds like you? Then you’ll fit right in. Reach your full potential as Customer Care Specialist As a Customer Care Specialist, you are responsible for the flawless processing of retail orders and collaborate closely with colleagues from stock management, purchasing, finance, logistics and sales. You’ll join a diverse, international team where you get a lot of autonomy and ownership. You know what needs to be done, and take the lead when action is needed. What you’ll do Process and follow up on orders for retail clients Coordinate with internal departments and external customers Spot and resolve issues in the order process Keep all records and admin up to date Coordinate the full order flow from start to finish Qualifications This is you You combine structure with a proactive mindset. You like fixing things and don’t shy away from tough conversations. You take initiative, work independently, and communicate clearly and professionally. You: Have at least 2 years of experience in an administrative or office-based role Have excellent command of the English language Are accurate and a strong communicator Are confident when dealing with clients Take ownership and work independently Additional Information We offer you A competitive salary based on your experience, plus an annual fixed Christmas bonus and a performance-based bonus 25 vacation days, with the option to purchase or earn additional days A travel allowance for up to 75 km one-way commute, or a home office allowance if you work from home The possibility to work from home one day per week A pension plan in which we cover two-thirds of the pension premium Opportunities to follow training courses and education programs that match your role and growth ambitions Access to coaching programs that support your mental well-being Participation in collective insurance schemes, such as disability and survivor’s insurance Free use of our in-house gym A bicycle plan that allows you to benefit from a significant discount

Responsibilities

As a Customer Care Specialist, you will manage the order process for retail clients and ensure flawless processing of orders. You will coordinate with various internal departments and resolve any issues that arise during the order flow.