Customer Care Specialist - US (Inoza Tower, BGC) at HelloConnect Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Resolution, Communication Skills, Relationship Building, KPI Management, Process Improvement, BPO Operations

Industry

Outsourcing/Offshoring

Description

About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFresh HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Being the first point of contact for our customers. Providing general support and building engaging relationships on every customer call or interaction. Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands. Investigating and resolving customer complaints and feedback. Work towards the Customer Care team KPIs and targets set by the management team. Report and document any kinds of issues to the responsible departments. Actively suggest ways to improve internal procedures and processes. Run internal projects Make every effort to support and positively reflect the HelloFresh brand to others Being an expert regarding company policies, tools, and systems Qualifications: At least 6 months to 1 year BPO experience At least High School Graduate (old curriculum). Amenable to work in BGC

Responsibilities

The role involves serving as the first point of contact for customers to provide support and resolve complaints across multiple channels. Responsibilities include promoting HelloFresh products and collaborating with internal teams to improve procedures and meet KPIs.