Customer Care Specialist - VIC, Melbourne at SolarEdge

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Administration, Logistical Support, Issue Resolution, Account Management, Customer Satisfaction, Service Strategy, Service Calls, Service Level Analytics, Escalation Management, Communication, Persuasiveness, Flexibility, Technical Orientation, CRM Systems, Software Tools

Industry

Renewable Energy Semiconductor Manufacturing

Description

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Location: Hybrid, Melbourne Office Duties and Responsibilities: Customer support interface; admin, logistical and general support. Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases. Reports and manage designated accounts. Owns customer satisfaction with SEDG technology. Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives. Host service calls with customers as needed. Perform account service level analytics to help maintain service levels and align priorities and strategies. Resolve service escalations in the shortest amount of time and most efficiently and effectively. Directly escalate and act as focal point to, Support, teams. Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as a customer service advocate to deliver required results. Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc. Responsible for building service relationship at the customer site. Requirements 2+ years of experience in a support roles. Experience with customer relations (call center or inside accounts management). Experience with CRM systems and general software tools. Strong communication skills. Customer focused. Persuasiveness. Flexibility. Technical orientated. Local customer language and English knowhow mandatory. SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. Position email null

Responsibilities

This role serves as the primary customer support interface, managing administrative, logistical, and general support tasks while resolving escalated Tier 1-2 support issues. The specialist will also own customer satisfaction, act as a lead on service matters for strategic accounts, and proactively develop customer service strategies.