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Customer Care Specialist with Marketing Support - Asia at Scalesource

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

1300.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Marketing Support, Communication, Organization, Multitasking, ServiceTitan, Compassion, Professionalism, Social Media, Brand Awareness, Routing, Follow-ups, Workflow Improvements, Standard Operating Procedures, High Call Volume, Operational Support

Industry

Staffing and Recruiting

Description

Salary: $1,300 USD/month Hours: Full-time, 40 per week English: Advanced (C1) Start Date: First week of January Location: Remote We’re hiring a Customer Care Specialist with strong operational and marketing support skills for a well-established home care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities. This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations. What You’ll DoCustomer Care & Operations Handle inbound calls with compassion and professionalism Support families and clients seeking home care services Manage dispatching and technician/caregiver routing to maximize utilization Make outbound calls for follow-ups, unsold estimates, and re-engagement lists Marketing Support Collaborate with the corporate marketing team Assist with social media content, remarketing, and promotional specials Help strengthen brand awareness and trust within the community Systems & Process Support ServiceTitan expertise (REQUIRED): Maintain and update the price book Adjust pricing guides Support overall system setup and workflow improvements Contribute to HR, policy-making, and the creation of Standard Operating Procedures ServiceTitan experience is mandatory Advanced English (C1) English-only environment Customer service experience with high call volume Strong communication, organization, and multitasking skills Ability to support both customer care and marketing activities

Responsibilities

The Customer Care Specialist will handle inbound calls with compassion and professionalism while supporting families and clients seeking home care services. Additionally, they will manage dispatching and technician routing to maximize utilization and assist with marketing efforts.