Customer Care Supervisor

at  AgriFab Inc

Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe. In 2025 Agri-Fab is celebrating 50 years in business. As successful as Agri-Fab has become, the core goals has not changed; provide a reliable source of employment for the community.
Agri-Fab offers affordable on-site childcare, two weeks of vacation, and a comprehensive benefits package including health, dental and vision coverage focused on wellness rewards along with 401(k) and company paid life insurance. Other benefits include tuition reimbursement, earned wage access, discounts, 10 Paid Holidays, and more!
The Supervisor of Customer Care Department maintains the Customer Care and Parts & Service Department and delegates work to the employees. The Supervisor is required to monitor, assist, coach and review Customer Care and Service part employees’ work to ensure standard work procedure is carried out in a professional manner.

EDUCATION AND/OR EXPERIENCE

• 5 years’ customer service experience and / or degree in Business Management
• Comply with all rules and regulations of Agri-Fab, Inc.
• Effectively delegate work and properly supervise employees of the Customer Care & Parts and Service
• Must be detail orientated, disciplined, and able to remain calm and even tempered even in stressful or difficult situations
• Reasoning Skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete factors

• Language Skills

• Ability to read, analyze and interpret technical procedures
• Ability to write reports and procedure manuals
• Effectively presents information and respond to questions from groups of managers, clients, customers, and company employees
• Software
• Spreadsheet software (Excel)
• Microsoft Products
• Project management software (MTMS)
• Contact management systems (Outlook)
• Order portal, Shipping portal
• Kuebix Freight program
• Footprints
• Phone monitoring system (Cisco CSR History)

This position’s essential include but are not limited to: