You will be supervising, directing and optimizing your local customer care team to continuously provide customer excellence and sustainable growth across your scope of responsibility.

YOUR SKILLS AND EXPERIENCES

• Educational Background: Diploma or Bachelor’s degree in logistics, supply chain management, or a related field.
• Experience: Proven experience in customer service or logistics, preferably in a supervisory role.
• Technical Skills: Proficiency in logistics software and tools, along with strong analytical abilities.
• Leadership Abilities: Capability to lead and manage a team effectively, ensuring customer satisfaction.
• Communication Skills: Excellent verbal and written communication skills for interacting with clients and team members.
• Problem-Solving Skills: Ability to handle challenges and make decisions under pressure.
• Knowledge of Regulations: Familiarity with industry standards and regulatory requirements.
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

Utilizing your strong forwarding and market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services and features.

YOUR RESPONSIBILITIES

• Build strong relationships with customers and resolve issues effectively by collaborating with cross-functional teams.
• Develop an in-depth understanding of systems and products to guide your team, improve employee and customer experiences, and support commercial owners.
• Ensure a positive customer experience by supporting the seamless onboarding of new accounts.
• Attend Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with customers, evolving into a trusted sponsor and advocate for their needs.
• Develop your team’s skills, set clear objectives, and foster a culture of empowerment and accountability.
• Ensure smooth handovers to the Operational Care Center (OCC) for an optimized customer experience.
• Analyze data, manage financial targets, and identify opportunities for improvement in service and efficiency.
• Address customer complaints, conduct root cause analysis, and implement sustainable solutions
• Partner with Finance to manage credit limits and support business growth.