Customer Care Supervisor Technical at Sime Darby

Acacia Ridge, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Training, Customer Service, Technical Expertise, Logistical Support, Continuous Improvement, CRM, Microsoft Dynamics AX, Communication, Initiative, Proactive Approach, Stakeholder Management, Operational Excellence, Heavy Machinery Knowledge, Parts Operations, Warranty Claims, Freight Management

Industry

IT Services and IT Consulting

Description

Company : Hastings Deering (Australia) Ltd About the Opportunity: An exciting opportunity exists for an experienced and motivated Customer Care Supervisor - Technical to join our Customer Care Centre leadership team. This is a permanent, fulltime opportunity located at our Acacia Ridge branch. In this role, you will provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence. You will be responsible for delivering logistical support, technical expertise and strategic direction to ensure outstanding customer service and efficient processes. Responsibilities: Provide leadership, training and assistance across the Customer Care Centre Provide guidance on our policies and processes including credit return policy, warranty claims and freight to ensure they are processed correctly Manage daily activities across multiple channels to ensure key business performance indicators are met, also reviewing, and identifying continuous improvement initiatives Drive accountability for Master Data by ensuring the proper user of CRM and Microsoft Dynamics AX Ensure the team are aware, working towards and actively promoting enterprise strategies and marketing campaigns Establish and maintain key relationships with stakeholders in marketing, sales, and operational departments Ensure that customer requirements are promptly and accurately interpreted, using the correct information sources by your team Real time management of the phone channel to ensure SLA’s are being met across the network Required Skills and Competencies: Minimum five years’ experience within a similar role within a Heavy Machinery/ Industrial industry Knowledge of Caterpillar parts operations, procedures and product range Experience within a leadership capacity Intermediate computer aptitude Advanced written and verbal communication skills Ability to demonstrate initiative with a proactive approach to continuous improvement About the Benefits: Hastings Deering offers a wide range of benefits including: Competitive salary and benefits A team culture of innovation, collaboration and high performance A rewarding career with diverse opportunities A competitive remuneration package Employee Assistance Program for employees and their families Discounts on private health, vehicles, travel and more A culture of inspiration, innovation, collaboration and execution Ongoing training & support to further your career Annual salary reviews How to Apply: If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner on celeste.middleton@hastingsdeering.com.au Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Customer Care Supervisor - Technical will provide leadership and coaching to the Technical Parts team while ensuring operational excellence. Responsibilities include managing daily activities, driving accountability for Master Data, and maintaining key stakeholder relationships.