Job Title: Customer Care Supervisor
Department: Customer Care
Contract type: Permanent
Location: Based in The Fold’s Bermondsey Head Office, hybrid (4 days a week in the office)
About The Fold
The Fold is a British womenswear brand redefining modern luxury workwear for today’s career woman. With a multi-channel presence—led by e-commerce and with 2 London stores in Chelsea and the City, we’ve built a loyal global following particularly in the UK and US. Together with our investors, we’re ready for further international growth expanding our mission to empower women worldwide.

You will be a people-focused leader with a passion for communication and delivering an exceptional customer experience that reflects our brand values. As Customer Care Supervisor, you will guide and inspire the team to consistently provide outstanding service, while monitoring performance and sharing key insights with the wider business. You will take ownership of the customer journey across all communication channels, driving service level improvements and ensuring smooth, effective collaboration between customers, the team, and the wider organisation.