We’re a dynamic, forward-thinking digital company on a mission to redefine customer support across Europe. Our innovative platform bridges technology with personalized service to empower our clients and ensure an exceptional experience. Join our diverse team, where your unique ideas and proactive approach help shape the future of customer care.

QUALIFICATIONS:

• Experience: Minimum of 2 years in online customer service or a related field.
• Language Skills: Fluent in Italian and basic knowledge of English acceptable (written and spoken).
• Technical Proficiency: Comfortable with CRM systems (e.g., Salesforce, Zendesk) and basic troubleshooting; familiarity with Microsoft Office Suite.
• Communication: Excellent interpersonal skills with a knack for clear, empathetic communication.
• Problem-Solving: Strong analytical abilities and a passion for resolving complex customer issues.
• Adaptability: Able to manage multiple tasks in a fast-paced, evolving environment.

ROLE OVERVIEW:

As a Remote Customer Care & Support Specialist, you will be the primary point of contact for our clientele across multiple European markets. In this role, you will provide outstanding support across multiple channels, ensuring that each customer interaction is met with professionalism, empathy, and efficiency. Your ability to troubleshoot issues and deliver tailored solutions will be key to maintaining high customer satisfaction and operational excellence.

KEY RESPONSIBILITIES:

• Customer Interaction: Handle inquiries via phone, email, and live chat with clarity and courtesy.
• Issue Resolution: Quickly diagnose and resolve technical, billing, and product-related concerns while adhering to established service level agreements (SLAs).
• Knowledge Sharing: Develop and maintain an up-to-date knowledge base to help customers self-solve common issues.
• Collaboration: Work closely with cross-functional teams (Sales, Product, IT, etc.) to communicate feedback and drive continuous improvement in our service delivery.
• Training & Onboarding: Assist in training new team members and onboard clients on our digital tools and resources.
• Reporting: Monitor customer interactions, track performance metrics, and provide regular feedback to optimize our processes.