The CS Team Leader will oversee the Premier/Corporate Customer Services team, ensuring high-quality service delivery for our customers in Australia and New Zealand. This role involves managing daily operations, fostering team development, and driving continuous improvement in customer service standards.

REQUIREMENTS:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.
• Experience in delivering client-focused solutions based on customer needs specific to their type of business and internal processes.
• Proven ability to analyse information quickly and to problem solve and think strategically, position and formulate appropriate recommendations.
• Ability to seek ways to continuously improve external and internal customer satisfaction with product or service quality and on‐time delivery.
• Proficient in the use of SAP, Microsoft Office Suite and Genesys system.
• Ability to work as part of a group of people, working toward solutions which generally benefit all involved parties.
• Previous experience in Customer Service Centre business is vital.

Desirable Skills & Experience

• An informal yet committed and pragmatic approach.
• Driven and ambitious, but with an ability to execute short- and long-term approaches to achieving these goals.
• Charismatic and high levels of enthusiasm and energy.
• High level of commercial acumen
• Strong technical/financial aptitude, analytical, problem solving, decision-making, time management and interpersonal skills.
• Ability to empathise with and learn from the technical expertise and commercial experience from peers and colleagues at all levels.
• Positive outlook to the future for opportunity and constantly challenges the status quo.
• Experienced in managing through change and not afraid to make unpopular decisions.
• Personable, but with an edge; enthusiastic, team-oriented and able to lead by example.

LI-TS

HOW I MAKE A DIFFERENCE IN THIS ROLE

You will ensure that customer enquiries are serviced through all channels, with the goal of ensuring that customer needs, and any opportunities are taken care of with a high level of service with emphasis on Premier accounts, also assisting to meet sales targets.