Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Customer Care Team Leader for Leica Biosystems is responsible for supporting the global strategic growth of LBS and increasing the market share. In close collaboration with the Global Commercial teams, the Global Director Laboratory Workflow Solutions is responsible for developing and executing strategic plans to advance the Company’s mission and objectives on Laboratory Workflow Solutions.
This position is part of the Non-Technical Customer Support team located in Amsterdam and will be an on-site position. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Customer Care Team and report to the Customer Care Manager for North Europe responsible for the quality of the Order Management processes and Public Tender submissions. You will be responsible for advancing the professional development of the Customer Care Associates. If you thrive in an amazing, multifunctional, leadership and supporting role and want to work to build a world-class Customer Care organization—read on.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Experience of working in a customer service environment for 3-4 years
• Proficient in SAP for order processing
• Excellent communication skills
• Works with Integrity and understands compliance requirements
• Build constructive and effective relationships both inside and outside the organisation
• Ability to structure work and processes
• Familiarity with Standard IT (Windows, SAP, Outlook, MS Teams, Excel)

IT WOULD BE A PLUS IF YOU ALSO POSSESS PREVIOUS EXPERIENCE IN:

• Team Leadership, ability to create and drive effective team working
• Quality: Proven ability to drive customer satisfaction
• Understanding the importance of standardised processes
  Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
  For more information, visit www.danaher.com.
  At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

• Manage, coach and support the team of Customer Care Specialists
• Engage and lead the team to achieve and exceed individual quarterly and annual Customer Care Objectives
• Support and promote Daily and Visual Management amongst the team
• Create awareness and understanding of customer care towards the sales organisation in order to optimise services
• Effectively manage internal and external customer concerns and resolve issues for his/her area of responsibility or transfer to the Customer Care Manager in order to drive customer satisfaction
• Achieve and maintain rapport with customers in order to give them the best possible service
• Identify areas of concern through using DBS tools and initiating continuous improvements