We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Role
New Look prides itself on giving outstanding Customer Care to all its customers.
Our Customer Care team based in Weymouth speak to 10000 customers a week via our digital contact channels, we also help and support our internal store teams.

• Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team
• Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice
• Treat our customers as your friends and make it easy for them the answers they need
• Understand New Look processes and policies but recognise when you need to go over and above them in order to retain a customer
• Aim to resolve customer queries at the first point of contact, anticipating any additional questions your customers may have wherever possible
• Spot trends and serious/sensitive issues and escalate as appropriate
• Take a genuine interest in customer feedback about the service you’ve personally provided and work with your Team Leader on any areas for improvement
• Share ideas and suggestions to management and positively challenge things that cause issues for our customers.