Customer Care Tech Representative I at Quest Diagnostics Careers

San Juan Capistrano, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

33.72

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Outlook, Excel, Phone Systems, Chat Support, Automation, AI Tools, Digital Literacy, Collaboration, Continuous Improvement, Technical Support

Industry

Medical and Diagnostic Laboratories

Description

Customer Care Tech Representative I - San Juan Capistrano, CA, Wednesday to Saturday, 6:00 PM to 4:30 AM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Strategic problem solver who focuses on customer collaboration and business knowledge to ensure best possible outcomes. Exhibited a high level of professionalism and performance in a CSR I or CSR II role, or comparable experience with similar success. Pay range: $22.48 - $33.72 / hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours * Best-in-class well-being programs * Annual, no-cost health assessment program Blueprint for Wellness® * healthyMINDS mental health program * Vacation and Health/Flex Time * 6 Holidays plus 1 "MyDay" off * FinFit financial coaching and services * 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service * Employee stock purchase plan * Life and disability insurance, plus buy-up option * Flexible Spending Accounts * Annual incentive plans * Matching gifts program * Education assistance through MyQuest for Education * Career advancement opportunities * and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsibilities

Deliver an exceptional customer experience across multiple communication channels including voice, email, chat, and AI inquiries. Act as a strategic problem solver to ensure the best possible outcomes through customer collaboration and business knowledge.