Customer Care & Technical Manager

at  Ecowater Systems Italia SRL

Ecowater Systems Italia S.R.L
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.
If you are passionate about technology, customer care support and making a difference, we invite you to join the EcoWater Systems Italian team and help us provide clean, healthy water for generations to come. We are seeking a dynamic and results-driven Customer Care Manager to join our team in Italy. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality, he/she will also own a strong technical background combined with the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he/she will be integral in reinforcing our reputation for exceptional customer service.

• A minimum of 5 years in Customer Care and Technical management within the water treatment or HVAC-related industry, demonstrating a robust understanding of sector-specific challenges and solutions.
• Technical expertise: strong technical knowledge with the ability to convey complex technical information clearly and persuasively to diverse audiences, ensuring customer understanding and satisfaction.
• Strong Energetic personality, self-motivated with a real passion for technical aspects-products and customer satisfaction.
• Excellent communication, interpersonal skills and public speaking.
• Proven track record of proactive problem-solving skills, with a focus on providing accurate, clear, and prompt responses to customer inquiries and internal needs.
• Ability to work independently as well as collaboratively within a team, fostering a supportive and productive work environment
• Language Proficiency: fluency in English is essential, with daily interaction with European teams and participation in European meetings to drive alignment and share insights