JOIN OUR TRIBE!

Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect?
We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it to be fun for our customers and our teams. We are BetWarrior.
We welcome passionate warriors and are currently looking for an experienced Customer Care Trainer & QA. The Customer Care Trainer & QA who will help us resolve all training requirements for various customer operations.

• Ensure first-rate customer support to our highly demanding customer base
• Responsible for keeping the team up to date about Customer Care operations, policies, and procedures
• You will conduct regular feedback reviews and evaluations within the customer care operations, monitoring performance and noting areas for improvements
• You will work closely with customer care operations to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes
• You will work closely with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM in order to remain up to date on our product offering and procedures
• You will provide the initial training to new customer care agents as well as specific training to the existing customer care team as per requirement or operational needs
• You will analyze procedures and recommend improvements
• Design and implement quality assurance scorecard programs (over 90%)
• Analyze and gain actionable insights based on monthly quality reports
• You will be the team leader back up