Customer Care Worker (CCW)/Driver at Volunteers of America - Greater New York, Inc.

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

22.15

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis management, First aid, CPR, Customer service, Data entry, Transportation, Incident reporting, Safety monitoring, Client advocacy, Record keeping

Industry

Non-profit Organizations

Description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Position: Customer Care Worker/Driver The Customer Care Worker/Driver meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities. The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing Location: Wards Island, NY 10035 Minimum Qualifications: High school diploma or GED preferred plus one-year relevant experience. Clean and valid driver’s license. Must maintain agency authorized driver status. Customer Care Worker/Driver Principal Responsibilities: Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book. Accept new clients in electronic records database. Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR and fire response as needed. Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager Drive agency vehicles to transport clients and staff, as assigned. We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more! To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/ VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Responsibilities

The Customer Care Worker/Driver oversees daily program activities, monitors client rights, and ensures adherence to program rules and routines. They also provide emergency response, manage facility supplies, and transport clients to appointments using agency vehicles.