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Customer Centre Team Leader at Standard Bank - UK

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Understanding, Product Knowledge, Application & Submission Verification, Banking Process & Procedures, Client Acceptance & Review, Articulating Information, Challenging Ideas, Exploring Possibilities, Following Procedures, Generating Ideas, Making Decisions

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements. Qualifications Type of Qualification: First Degree Field of Study: Business Commerce or any other related field Experience Required 5-7 years Experience within a contact centre environment (across sales and service). Experience of the bank's products, processes and systems. Experience in managing client queries and complaints Additional Information Behavioural Competencies: Articulating Information Challenging Ideas Exploring Possibilities Following Procedures Generating Ideas Making Decisions Technical Competencies: Application & Submission Verification Banking Process & Procedures Client Acceptance & Review Customer Understanding Processing Product Knowledge Business Segment: Personal & Private Banking

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Responsibilities

The Customer Centre Team Leader is responsible for ensuring that the Voice Branch provides adequate inbound and outbound sales and service support to customers. This includes handling complaints and second-level query resolution in line with the relevant value propositions and conduct requirements.