Job title: Customer Claims Handler
Department: Sopp+Sopp
Location: Peterborough
Hours: 37.5 hours per week, hybrid working once passed probation.
Salary: Starting from £26,074
Due to continued business growth we’re looking for a Customer Claims Handler to be part of our success story.

SKILLS AND EXPERIENCE

• Excellent customer service skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload
• Experience of working in a target driven and fast paced environment desirable
• Experience within the insurance and claims industry desirable

A BIT ABOUT US

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone’s bad day better

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA’s are met and exceeded
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.