Role Responsibilities

• Oversee daily operations of the Helpdesk, reviewing, prioritising and allocating complex requests while ensuring SLA compliance.
• Act as the primary escalation point for challenging or non-standard funding and PA queries.
• Lead the end-to-end PA process, ensuring full compliance, accuracy, and alignment with commercial agreements.
• Approve Customer External Activity by validating funding availability, ensuring correct documentation and confirming all prerequisite approvals
• Manage and validate Funding/PA Debit Notes from customers, ensuring completeness, accuracy and proper financial impact before posting.
• Maintain high standards of accuracy across all administrative and operational elements within the Funding workflow.
• Take ownership of aged debt management, driving follow-ups and escalating risks to accelerate recovery of overdue funding.
• Regularly analyse Credit Ledger Aged Debt balances, working closely with Credit
• Control to resolve discrepancies and ensure ledger integrity.