Customer Collaboration Lead/Customer Supply Chain Lead at LDHH PTY LTD

Manchester, Greater Manchester - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

55000.0

Posted On

09 Oct, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Key ResponsibilitiesLead the execution of customer collaboration and order fulfilment strategy, translating senior direction into clear actions and measurable outcomes.
Develop and maintain effective relationships at the right level to support service, forecasting, range-change and improvement activity.
Create a structured engagement plan covering routine contact, escalation routes, forecast collaboration, range-change reviews and improvement workstreams.
Lead forecast collaboration and demand challenge for materia lactivity, including range changes, distribution changes, promotions, sales uplifts and material demand variances.
Align customer forecast demand with LDH Demand Planning, Supply Chain and Commercial teams to support supply planning and order fulfilment decisions.
Monitor and analyse ordering patterns, variances, market dynamics, contract sell-through/run-out and on-shelf availability risks.
Challenge incomplete or unreliable forecast information and obtain customer assumptions wherever possible, including expected weekly sales, store-type impact, pipe-fill assumptions and timing impacts.
Own the range-change governance process and ensure material changes are reviewed early enough to support Supply Chain, production, stock holding and warehouse planning.
Act as the primary escalation point for material customer service issues, ensuring timely resolution with internal and customer stakeholders.
Use systems, customer activity, service reporting and demand signals to provide actionable insight to Supply Chain, Demand Planning and Commercial teams.
Evaluate customer account data and collaborate with Customer to identify opportunities that support supply chain efficiency and maximise LDH sales opportunities.
Identify and lead continuous improvement activity linked to service performance, availability, working capital, stock risk, waste, lead time, Ti-Hi optimisation, productivity and cost-to-serve.
Provide direction, coaching, development support and prioritisation to the Specialist role.
Represent LDH in customer meetings, joint workstreams, presentations and strategic initiatives where required.
Maintain transparency and accountability across the customers strategic decisions, process improvements and escalations.

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Responsibilities