LOCATION: WALTHAM ON THE WOLDS, LEICESTERSHIRE

At Mars, we’re on a mission to build the world we want tomorrow, today — and that starts with how we serve our customers. We’re looking for a Customer Collaboration Services Manager to lead a customer-facing supply chain team, build strong partnerships, and deliver exceptional service across our three segments: Mars Wrigley, Petcare, and Food.
If you’re someone who thrives in a fast-paced environment, loves working with people, and has a passion for continuous improvement, this could be the next step in your career.

SKILLS & EXPERIENCE:

• Passionate about leading and developing people — bringing energy to your team and supporting their growth.
• Customer experience and a strong desire to understand and collaborate with customers.
• Resilient, self-motivated, and proactive — you stay calm under pressure and look for solutions, not roadblocks.
• Excel at building and using your network of relationships to get things done.
• Thrive solving problems, thinking creatively, and driving positive change in how things work.

• Lead a high-performing team of 8–12 associates, creating an inclusive, collaborative, and high-energy environment.
• Be the go-to operational contact for our key customers — understanding their goals, owning their KPIs, and representing their voice within Mars.
• Manage day-to-day operations while supporting long-term strategy and team development.
• Drive service excellence by identifying tailored supply solutions, managing escalation points, and helping your team navigate supply challenges.
• Build and nurture strong internal and external networks, ensuring alignment and collaboration at every level.
• Champion a customer-first mindset, continuously seeking ways to improve how we work and deliver value.
• Own and lead the team’s engagement and development plans, ensuring growth, performance, and well-being.