Customer Communication Strategist (f/m/d) at Digital Charging Solutions GmbH

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication Strategy, CRM, Content Strategy, Process Design, Stakeholder Management, B2C Communication, Roadmap Ownership, Governance Establishment, Recipient Targeting, Brand Standards, Cross-functional Alignment, Technical Communication, English Fluency, German Language, Workflow Mapping, Lifecycle Content Management

Industry

Software Development

Description

Make an Impact by: Owning the end-to-end customer communication strategy and roadmap across all B2C touchpoints. Actively participating in and influencing the design of the new communication technology landscape, collaborating closely with IT and Product. Establishing clear governance, approval criteria, and quality standards for all customer communication, ensuring transactional and marketing emails meet the same bar. Ensuring correct recipient targeting, testing readiness, and compliant send-out execution. Collaborating closely with CRM and Campaign Management to align transactional and marketing communication, defining and maintaining lifecycle-based content, tone-of-voice, and brand standards across markets and channels. Designing and documenting scalable communication processes that can grow with the business and adapt across markets. Leading cross-functional alignment across Product, Commercial, IT, and Operations to ensure consistent and high-quality execution. Your Profile Several years of experience in customer communication, CRM, content strategy, or a similar role in a B2C environment. Proven track record of owning and improving customer communication programs with measurable impact on customer experience. Outstanding written and verbal communication skills. You are the person others turn to in order to get the message right. Strong process design skills: you can map, document, and improve complex workflows across teams. Strong hands-on, can-do mindset with a clear focus on outcomes. Solid experience with customer communication or messaging platforms. Strategic thinker who can own a roadmap and make prioritisation decisions with confidence. Comfortable collaborating with IT and engineering stakeholders. You don't need to write code, but you understand how systems connect and can hold your own in technical discussions. Pragmatic, structured, and comfortable with end-to-end ownership and accountability. Fluent in English, German is a plus. We Offer: A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes Benz Mobility & bp Working on products & services with a high social impact An international team of talented people who love what they do and live a collaborative spirit An open minded culture with room for growth and the freedom to bring in own ideas Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, offsite/ team events & much more modern, sunny offices in Berlin & Munich 2 days of home office in a week … and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration. About us At DCS, we develop public charging solutions. Our solutions, in the form of an app or in the head unit of the car, provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for charging in an easy and seamless way. Therefore, by providing this service, we are a key player in the change to electromobility. Since the beginning of 2019, we are a part of the mobility joint venture between BMW Group and Mercedes Benz Mobility. In 2021, bp joined as the third shareholder. CHARGE NOW is one of our services.

Responsibilities

Own the end-to-end customer communication strategy and roadmap across all B2C touchpoints while influencing the design of the communication technology landscape. Establish governance and quality standards to align transactional and marketing communications across various markets and channels.