WHAT YOU’LL BRING

We’re looking for individuals who are:

• Excellent communicators with a professional telephone manner
• Empathetic and customer-focused
• Proficient with IT, specifically MS Office
• Able to prioritize and manage time effectively
• Educated to GCSE level (A–C in English and Maths)

Experience in customer service of some description is a must, but this doesn’t have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

As a Customer Communications Centre Advisor, you’ll be the first point of contact for our customers—handling queries via phone, email, WhatsApp, and social media. You’ll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.