Customer Communications Lead at EROAD

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Marketing, Customer Experience, Project Management, Content Creation, Cross-Functional Collaboration, Customer Advocacy, Voice of Customer, Technical Writing, Empathy, Stakeholder Engagement, Presentation Skills

Industry

IT Services and IT Consulting

Description

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow. What We're looking for: We’re looking for a Customer Communications Lead to own customer-facing communications and build a Voice of Customer (VoC) program that drives action across the business. This role will also help run our Customer Advisory Board (CAB) in partnership with Marketing and Product, and serve as a key voice of the customer inside the company. About the role: Customer Communications Lead the creation and delivery of communications that inform, educate, and engage our customer base on key updates, releases, and initiatives. Develop and manage EROAD’s customer communication templates, message maps, and content assets. Ensure all customer messaging reflects a consistent, on-brand tone and a customer-first perspective. Collaborate with Product, Marketing, and Customer Success to ensure release notes, change notifications, and product updates are simple, relevant, and actionable. Voice of Customer & Advocacy Partner with the CX leadership team to operationalize Voice of Customer programs and ensure insights flow across all regions and functions. Drive engagement in the Customer Advisory Board (CAB) alongside Product and Marketing, ensuring customers see their feedback reflected in EROAD’s roadmap and priorities. Represent the customer perspective in internal meetings and strategic discussions, advocating for clarity, empathy, and responsiveness. Internal Enablement Share customer insights, successes, and sentiment updates across internal stakeholders—keeping all EROADers informed about how customers are experiencing our work. Ensure teams are “brought along for the journey” and understand the story behind our customer programs and product evolution. Support development of executive messaging and presentation materials for internal and external communications. Skills and Experience: We’re looking for someone with a minimum of 5+ years in communication, marketing or customer experience ideally within SaaS, technology of telematics. Proven ability to craft high-quality written and visual content across internal and external channels. Strong cross-functional communication and project management skills. Experience translating complex technical or operational topics into clear, customer-friendly messages. Comfortable collaborating with senior leaders and customer-facing teams across global regions. Why you’ll love working at EROAD: EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we are represented on the NZX and ASX, and continue to grow rapidly across NZ, Australia, and the USA. At EROAD, we value diversity and are a multicultural company with employees from all over the world. We are committed to investing in our people, demonstrated through our funded medical insurance plans, recognition programs, EAP offerings, and more. EROAD fosters a sense of community and belonging through fun and collaborative workplace initiatives. Join EROAD and be part of an organisation in growth mode. Your skills and expertise will make a significant impact. We are going places, and we would love you to join us. We can't wait to hear from you! EROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently – making our roads safer and more sustainable for everyone. Click here to learn more about working with us at EROAD

Responsibilities

The Customer Communications Lead will create and deliver communications that inform and engage customers on key updates and initiatives. This role will also manage customer communication templates and collaborate with various teams to ensure messaging is clear and actionable.