Customer Communications Specialist at Nationwide

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communications, Behavioural Science, Plain English Methodology, Consumer Understanding, Content Design, Stakeholder Management, Customer Experience Design, Copywriting

Industry

Financial Services

Description

Are you looking for a role where you can realise your passion and talent for creating excellent customer communications? Do you want to learn and progress within one of the UK’s most recognisable and purpose-driven brands? Do you enjoy working as part of a team and across different business areas to support the development of communications that are empathetic and easily understood by customers? In the Legal Regulatory & Mandatory (LRM) Customer Communications team, we put customers at the heart of everything we do. We write, design, and produce millions of critical communications to help customers manage their accounts day-to-day and to make good financial decisions at the right time.     As a Centre of Excellence, we apply behavioural science and plain numbers methodology and consumer understanding principles to all communications so that they are empathetic and easily understood by customers. We deliver them as part of a clear, consistent and optimised journey that creates a great customer experience.   Our squads You’ll be joining us at an exciting time of expansion. We’re increasing the number of our specialist squads to support more business areas across the Society with their Customer Communications.       Each squad will work closely with subject matter experts to understand and prioritise communication requirements, using their expertise to design and create the very best customer centric communications. These communications are delivered traditionally through post, SMS, email, and online (app and online servicing).      We take great care with all our communications, design them, test them where necessary, and work with our comms development and distribution partners to produce and send them. The communications that we produce are inspired by customer insight, behavioural science, and align with the Nationwide Communication Standards.   We have vacancies within the team available on a 6 month and 12 month Fixed Term Contracts. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Bournemouth office. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you]. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

Design and produce empathetic, customer-centric communications across post, SMS, email, and online channels. Collaborate with subject matter experts to prioritize requirements and apply behavioural science to optimize the customer journey.