Customer Community Manager at 8am

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Customer Advocacy, Communication Skills, Relationship Building, Engagement Strategy, Content Creation, Crisis Management, Analytical Skills, Interpersonal Skills, Conflict Resolution, Cross-Functional Collaboration, Empathy, Technical Aptitude, User Experience, Social Media Strategy, Event Planning

Industry

Embedded Software Products

Description

It's a new day with a new opportunity at 8am! About the role: Join our team as a Community Manager and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Community Strategy & Growth Develop and execute a scalable community engagement strategy aligned with company goals. Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.)We're looking for an experienced and enthusiastic Community Manager to build, grow, and nurture our user community. You will be the bridge between our product, marketing, customer success, and our users—cultivating relationships, encouraging engagement, and amplifying the voice of the customer. Track community growth, health, and engagement metrics. Community Engagement Foster a welcoming, inclusive, and valuable environment for all users. Create and moderate discussions, virtual events, webinars, and more. Celebrate customer successes & encourage peer-to-peer support/collaboration. Nurture advocates as opposed to simply monitoring threads Content & Communication Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.). Maintain an editorial calendar for community content and initiatives. Customer Advocacy Identify and cultivate brand advocates, power users, and community leaders. Partner with Customer Success & Product to turn feedback into actionable insights. Launch and manage ambassador programs, beta testing groups, or user councils. Crisis & Reputation Management Monitor and respond to feedback/concerns in a timely and professional manner. Escalate product issues or sensitive concerns internally as needed. About you: 3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech). Strong written and verbal communication skills. Passionate about customer success and user experience. Experience with community platforms and analytics tools (i.e. Salesforce). Empathy-driven mindset with strong interpersonal and conflict resolution skills. Ability to work cross-functionally with Product, Marketing, Support, and Sales teams. This position is preferably based in Austin, Texas. Nice to Have: Experience launching and scaling online communities from the ground up Familiarity with content marketing or social media strategy. Background in UX, customer experience, or product management. Technical aptitude or experience engaging with technical user communities. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Responsibilities

Develop and execute a community engagement strategy while fostering a welcoming environment for users. Cultivate relationships between users and the brand, encouraging engagement and amplifying the voice of the customer.