Customer Complaint Engineer at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Complaint Management, Customer Experience Advocacy, Complaint Resolution, Action Plan Implementation, Data Analysis, Stakeholder Management, Communication, Problem-Solving, Customer Satisfaction Metrics, Process Improvement

Industry

Automation Machinery Manufacturing

Description

Join our dynamic team as a Customer Complaint Management Professional and be the voice of customer advocacy! Make a real difference by transforming customer feedback into meaningful improvements while championing exceptional service standards. What will you do: Drive customer-centric initiatives and serve as the primary Customer Experience advocate across the organization Handle and resolve customer complaints effectively through multiple channels including calls, emails, and online communications Develop and implement improvement action plans in collaboration with business stakeholders Track, analyze, and maintain comprehensive records of customer feedback and resolution outcomes Ensure timely escalation of complex issues to appropriate teams while maintaining high customer satisfaction What will make you successful: Proven track record in customer complaint management and resolution Strong analytical abilities to identify trends and recommend process improvements Excellence in written and verbal communication across all professional channels Demonstrated ability to handle challenging situations with patience and professionalism Knowledge of customer service best practices and satisfaction metrics What's in it for you: Opportunity to directly impact customer experience and business success Professional growth in a dynamic customer-focused environment Development of valuable skills in problem-solving and stakeholder management Collaborative work environment with supportive team members Clear path for career advancement in customer experience management Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

The role involves driving customer-centric initiatives, acting as the primary Customer Experience advocate, and effectively handling and resolving customer complaints received through various communication channels. This includes developing improvement action plans, tracking feedback, and ensuring timely escalation of complex issues.