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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Customer Complaints Adviser
As a Customer Complaints Adviser, you will be part of a specialist team resolving escalated service complaints. You will be customer focused and you will be at the forefront of the Financial Ombudsman Service’s service complaint prevention work.

• Putting our customers first - communicating in a clear, straightforward, and thoughtful way - tailoring your verbal and written communications to the person you’re communicating with
• Ability to prioritise when dealing with vulnerable customers and time critical circumstances
• Applying problem solving skills to complaints where the answer is not always obvious
• Making sure fair outcomes to service complaints are delivered in an efficient way
• Establishing the root cause of a complaint and ensuring a swift and satisfactory resolution, working within defined SLAs
• Building relationships with our stakeholders - to help you and your team be as efficient and effective as you can
• Spotting when things are sensitive or need to be kept confidential - and ensuring you follow our security policy
• Delivering a fair and efficient service, that reflects the diversity of our customers and our people
• Establishing a strong working relationship with the Independent Assessor, identifying lessons learnt to ultimately improve the quality of work
  To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria: