THE OPPORTUNITY:

We’re looking for 3 x complaint handlers to join our team, helping customers when they need us the most. You’ll be handling complaints for travel insurance products. You’ll need to assess each complaint and make fair decisions quickly.
At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future.
You’ll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of what happened. It’s your job to come up with a fair, impartial, and reasonable solution that works for everyone involved.
If you thrive in a fast-moving environment and want to work for a company that values creativity, initiative, and contributions, then Zurich might be the perfect fit for you.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

YOUR SKILLS AND EXPERIENCE:

• You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints.
• You’re great at communicating
• You’re precise and have great attention to detail.
• You know your way around insurance guidelines and procedures.
• May be working towards professional development (e.g. CII)
• You have experience of sending final written responses.
• This is a telephone-based role. You are comfortable with taking calls.
  When working from home environment, ideally the area needs to be safe, private with minimal distraction. You will required a solid internet connection

WHO WE ARE

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
We’re a strong and stable company with over 55,000 employees across 170 countries. As part of our team, you’ll have the support you need to succeed in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re looking for a dynamic and challenging work environment where creativity, initiative, and contributions are rewarded, consider joining Zurich. You’ll be part of something great.

Please refer the Job description for details