Customer Concierge Specialist at Great Day Improvements

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

55000.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Concierge, Lifecycle Management, Proactive Communication, Conflict Resolution, Logistics Coordination, Scheduling, CRM Proficiency, Emotional Intelligence, Brand Ambassadorship, Ownership, Organization, Verbal Communication, Written Communication, Self-Starter

Industry

Construction

Description

Overview The Bath Authority - Customer Concierge Specialist *Remote/hybrid Lifecycle Management is more than a process—at The Bath Authority; it is the lifeblood of the customer experience. We are looking for a Customer Concierge Specialist who understands that the 24 hours after a sale are the most critical in a homeowner's journey. You are not just "initiating" a relationship; you are the proactive guardian of the brand. You are the partner who transforms "buyer’s anxiety" into "white-glove excitement" by guiding our clients through every milestone from the final signature to the first shower. Compensation & Incentives Base Pay: $50,000 – $55,000 (Paid hourly) Variable Incentive: A robust monthly bonus structure driven on referability: Total Compensation Potential: $65,000 – $70,000+ Responsibilities The Lifecycle Guardian Master of the Lifecycle: Serve as the heartbeat of the post-purchase journey. You take ownership of the relationship 24 hours after the contract is signed, providing a warm introduction and a clear, confident roadmap to the finish line. Strategic Communication Cadence: You manage the "Golden Thread" of communication, including: The 24-Hour Kickoff: Setting expectations and eliminating day-after regret. Warehouse Arrival: Notifying the customer the moment their high-end products have been inspected and ready. Precision Scheduling: Aligning materials, warehouse logistics, and installation teams for a seamless date. Final Countdown: Confirmation calls and real-time "Day-of" arrival updates. The Quality Check-In: Closing the loop post-install to ensure a referral-worthy experience. Logistics & Synergy: Partner directly with Warehouse and Installation leads to bridge the gap between product availability and human resources. Proactive Conflict Resolution: Identify "bottlenecks" before the customer does. You own the solution, ensuring delays are communicated with transparency and empathy. Referral Engine: Act as the ultimate brand ambassador. Your goal is to provide a level of care so exceptional that every customer becomes a lifelong fan and a source of new referrals. Qualifications Experience: Proven track record in high-touch customer service, concierge roles, or production coordination. The Mindset: A "self-starter" who thrives on organization and possesses the emotional intelligence to handle homeowners during high-investment projects. Tech Savvy: Proficient in CRM systems; you understand that if it is not documented, it didn't happen. Communication: Elite verbal and written skills. You can explain the "why" behind a timeline just as well as the "how" of an installation. Education: High School Diploma or equivalent required. Physical Requirements Prolonged periods of sitting and working on a computer in a fast-paced environment. TBA is an Equal Employment Opportunity Employer

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Responsibilities

The specialist acts as the 'Lifecycle Guardian,' owning the post-purchase customer relationship starting 24 hours after a sale to ensure a seamless journey to installation. This involves managing strategic communication cadences, coordinating with warehouse and installation teams, and proactively resolving potential conflicts.