Customer Connections Officer at South East Water

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

91380.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Call Handling, Sales, Plumbing Knowledge, Building Industry Knowledge, Computer Skills, Salesforce, Microsoft Office Suite, Attention to Detail, Problem Solving, Work Ethic, Verbal Communication, Written Communication, Relationship Management, Business Goals Achievement

Industry

Utilities

Description

Who are we? We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. The role At South East Water, our career opportunities are as diverse as our people and every role plays a vital part in delivering exceptional outcomes for our customers and communities. The Pressure Sewer Connections Officer supports customer sales and enquiries related to Pressure Sewer Connections. These enquiries come via inbound calls, emails, and face-to-face interactions. A significant portion of the role involves providing customer service and guidance throughout the connection process - from initial enquiry to final connection - including preparing Notice of Agreements and processing payments. The role also supports sales and marketing activities, which may include outbound calls to potential customers within the network areas. Previous customer service experience (inbound call experience preferred) Understanding or experience in the plumbing or building industry (highly regarded) Strong computer skills, including Salesforce, ICE, and Microsoft Office Suite High attention to detail Strong problem-solving capability Demonstrated strong work ethic Excellent customer focus Outstanding verbal and written communication skills Hours are rostered around our core phone hours: 9:00am to 5:00pm. This is a 24-month maximum term contract. Who are you? In order to be considered for this role, candidates will possess the following skills and experience: Experience in handling inbound calls from customers Intermediate computer skills (MS Word, Excel, Outlook) Excellent verbal and written communication skills Ability to develop and manage relationships to achieve sustained sales targets. Ability to achieve set business goals. Problem solving capability. Demonstrated strong work ethic. What's in it for you? Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years. South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package: Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks. Life insurance and salary continuance. Additional leave offerings, such as cultural and ceremonial leave and study leave. Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. Opportunity to be part of great initiatives involving the local community This role is remunerated at a Level 2 which is between $84,497 - $91,380 + super and offers are commensurate with the successful candidates' experience. We're for everyone Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. Keen to make an impact? Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 21st November 2025! To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. Visit southeastwater.com.au to learn more about us and how we serve our customers.

Responsibilities

The Pressure Sewer Connections Officer supports customer sales and enquiries related to Pressure Sewer Connections. This includes providing customer service and guidance throughout the connection process, from initial enquiry to final connection.