WHAT WILL YOU BE DOING?

• Be a friendly and professional first point of contact for our customers, with a strong focus on answering inbound calls promptly and effectively.
• Use a variety of IT systems and communication tools to solve customer queries and complaints as they arise.
• Apply top-class organisation and soft skills to deliver a great experience, ensuring customers leave happy and ready to recommend us (most do… check out our Trustpilot reviews!).
• Take ownership of customer calls: listen carefully, offer clear solutions, and provide an excellent over-the-phone experience that builds confidence in our brand.
• Monitor and resolve complex customer issues, using initiative to achieve the best possible outcomes. We sell technical, complex products, so a willingness to learn and retain knowledge is essential.
• Manage incoming Live Chats, Emails, and Customer Calls, maintaining a balance across channels while prioritising call responsiveness.
• Support the Sales team where needed, ensuring customer queries are handled quickly and effectively.
• Build relationships across departments to ensure a seamless customer journey between Sales, Warehouse, and Customer Service teams.
• Take responsibility for your own performance, continually developing your product knowledge, call-handling skills, and overall expertise.
• Proactively suggest process improvements to enhance service and efficiency.

WORK IS NOT A PLACE; IT IS WHAT YOU DO…

We believe the future of work is about flexibility. Not everyone does their best work from an office, and not everyone wants to work from home exclusively. Our employees can choose to work flexibly either from home or in our office.
To demonstrate our commitment to this, we have a fantastic Home Working Support Scheme! We want to ensure that those who do choose to work from home can still work in the best possible environment, and are not left out of pocket.

In a nutshell, we offer:

• A one-off allowance of £500 for you to set up your home office

If you would like further information on this position, please do not hesitate to contact us at careers@beyondretail.co.uk or send in your CV and cover letter using the form below.
Job Type: Full-time
Pay: £26,208.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Christchurch BH2