You’ll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders.

THE DAY-TO-DAY REQUIREMENTS OF OUR CONSULTANTS;

• Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
• Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
• Apply relevant policies and processes to complete all outstanding work
• Make sure all fees are applied to accounts as per the bank’s fee collection policy
• Ensure you are on time, ready and available to respond to customers
  No experience with the above? Please keep on reading! At Bendigo Bank, we want you to shine! You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.

ABOUT THE ROLE

You’ll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You’ll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Consumer Connection in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless.