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Customer Consultant Officer at CIMB Cambodia

, , Cambodia -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Consultation, Relationship Building, Documentation, Order Administration, Cross-Selling, Feedback Management, Problem Solving, Computer Literacy, MS Word, Excel, Power Point, Banking Products, Cash Transactions

Industry

Banking

Description

Analyze customer requirement for product and services and provide consultation to select appropriate product. Prepare documents for individual/non-individual accounts opening and associate customer interaction and ensure follow up on all pending issues. Develop and maintain effective relationship with customers. Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly. Promote and cross-selling banking products. Attend to customers personally where necessary and provide feedback on customers’ needs and complaints. Achieve and proactively referrals target. Assist branch to perform Non-Cash / Cash transaction. Other task/project as assigned by supervisor. Knowledge Skills and Experience: Degree in Business related disciplines. At least 2 years of customer service experience. Relevant experience in the banking or service industry is an advantage. Pleasant personality, friendly. Confident, strong communication and interpersonal skills. Excellent verbal and written English. Ability to build a good relationship with customers. Computer literacy in MS Word, Excel and Power Point.

Responsibilities

The Customer Consultant Officer analyzes customer requirements for products and services, providing consultation to help select appropriate options. They also develop and maintain effective relationships with customers while administering orders and addressing customer needs and complaints.