WHAT IS THE OPPORTUNITY?

This is an exciting chance to join a high-performing team and gain in-depth knowledge of the Life and Pensions industry. You’ll have the opportunity to grow your career while being part of an award-winning team that is recognised for its customer-first approach. If you’re looking to make an impact and develop your skills, then this could be the role for you.
Enjoy interacting with others, thrive in a team setting, excel at multitasking, and value variety.

ESSENTIAL QUALIFICATIONS

QFA/APA qualification or a willingness to work toward them.

• Be accountable for delivering brilliant service in every telephone and email interaction with our customers
• Work with your team to deliver on both our service and customer experience metrics
• Develop an in-depth understanding of the products serviced by New Ireland Assurance/Bank of Ireland Life
• Contribute proactively to the retention of existing business
• Work as one team with other parts of the organisation so that we can deliver a seamless service to our customers
• Communicate clearly and be solutions and customer-focused when dealing with queries
• Participate in individual and team activities to improve both individual and team performance