COMPETITIVE SALARY + BONUS + BENEFITS

Are you passionate about delivering outstanding customer experiences?
At Daikin UK, we believe that every customer interaction is an opportunity to make a difference. We’re looking for a Customer Contact Centre Executive who puts people first - someone who listens with empathy, solves problems with care, and thrives on creating positive outcomes for every caller, every time.
If you’re driven by a genuine desire to help others and want to be part of a team that values trust, respect, and exceptional customer service, we’d love to hear from you.

ABOUT YOU:

You’ll bring a strong background in customer service, and a genuine passion for putting the customer first. You’re someone who thrives in a fast-paced setting, stays calm under pressure, and communicates clearly and confidently - even when handling escalated complaints.
We’re looking for someone who’s not just reactive, but proactive, a flexible team player with a positive attitude and a passion for delivering outstanding service. If you’re the kind of person who enjoys solving problems, thrives in a fast-paced environment, and takes pride in doing things right the first time, we’d love to hear from you.

ABOUT US:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive

• Direct customer contact with end-users via phone and email.
• Delivering high-quality service by resolving queries, managing complaints, and providing clear, concise information.
• Thinking outside the box to resolve complex issues and ensure customer satisfaction.
• Collaborating across departments to chase internal responses and ensure timely resolutions.
• Supporting technical and pre-sales enquiries, taking ownership of escalated post-sales issues.
• Assisting customers with warranty registration and guiding them through the StandbyMe platform.
• Self-managing your workload - proactively seeking out tasks and taking on additional responsibilities when your own are complete.