ABOUT US:

We are a dynamic and growing credit union with 11 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.
We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!
Mainstreet Credit Union is actively seeking an experienced Customer Contact Centre Representative to join our growing team!

At Mainstreet Credit Union, our Member Experience Centre Representatives are more than contact centre agents — they’re trusted financial guides and the first line of defense against fraud. Every day, you’ll connect with members through phone, email, live chat, and other virtual channels, helping with everything from everyday banking and technical troubleshooting to spotting unusual activity that could indicate fraud.

In this role, you’ll:

• Provide exceptional service while guiding members through our full range of products and services.
• Ask the right questions to uncover needs, offer advice, and refer to specialists when needed.
• Process transactions accurately and efficiently.
• Identify suspicious account activity, investigate tactfully, and work with our fraud team to protect members’ accounts.

If you’re detail-oriented, quick-thinking, and thrive on helping people, this is your opportunity to join a supportive, community-focused credit union that values integrity, collaboration, and innovation.
Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.
Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.